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Guest Relations Employee | Fulltime | nhow Rotterdam
Are you the Guest Relations Employee who has a passion for people, an immaculate eye for detail, and enjoys the forward culture of nhow Rotterdam?
The latest & greatest in urban culture
nhow Rotterdam. Surround yourself with the best in urban art, architecture, design, fashion, photography, and food from the city of cool Rotterdam. And enjoy the best view in town while you're at it. Don't just visit the city, become part of it!
For this lifestyle hotel situated in the hotspot of Rotterdam, we are looking for a catalyst with an inquisitive personality, who is ready to take part in a dynamic design hotel. Every chain of events starts with you, the catalyst. You create the perfect mix of different elements that crafts an amazing outcome for our guests.
What’s in it for you?
- Free online & offline training organized by our own University.
- End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR).
- Employee rates differing from 36 euros in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%.Various discounts in (web)shops.
- Team building events, trips and holiday parties.
- The opportunity to grow within our company worldwide.
What’s in it for us?
- You have a natural drive to get to know our guest and exceed their expectations,
- You have at least 1 year of international work experience in a similar position,
- You are organized, spontaneous and have an eye for detail,
- Hospitality runs through your veins and you have a love for different cultures,
- You love to share your enthusiasm with guests and colleagues,
- Fluent in English.
What are you going to do?
You ensure that the first contact with guests is made before their stay, you maintain this contact during the stay and even take care of the last contact after the stay. You recognize bottlenecks in the field of service (hotel-wide), you analyze these and you actively contribute to improving the service level. You do all this with your natural enthusiasm and charisma.
In addition, you are the point of contact in the event of complaints and you are responsible for all correspondence on online review websites. Moreover, you ensure that the Hotel Group's Quality Standards are complied with throughout the hotel. You are up to date about everything that is happening in and around nhow Rotterdam and it is your mission to ensure that nhow Rotterdam is the place to be.
Are you looking for a new challenge? Apply n(h)ow!
Minor Hotels Europe & Americas is committed to an inclusive working environment in which everyone is valued and encouraged equally, therefor we warmly welcome people from all horizons & personal abilities.