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Floor Supervisor Housekeeping | Fulltime | nhow Amsterdam RAI
Are you the Floor Supervisor Housekeeping who embraces service with a twist, has a passion for hospitality, and who enjoys the vibrant atmospheres of nhow Amsterdam RAI, 'the cultures hub'?
social hub. design hotel. the place to be.
nhow Amsterdam RAI is a social and multicultural hub for globetrotters, business travelers, and Amsterdam locals. The iconic building, facing the various wind directions, symbolizes the melting pot the city of Amsterdam has always been and continues to be. The impressive 91-metre-tall building is located in the Zuidas district, right next to the RAI Amsterdam Convention Centre, offering its guests a dynamic headquarters and home base.
The housekeeping team of up to 80 colleagues service all the 650 room. The hard-working team is very diverse and multi-cultural. The department is lead by the Executive Housekeeping Manager and a Quality Manager, 3 Assistant Managers, 10+ floor supervisors and a large team if housekeepers.
What's in it for you?
- Free online & offline training organized by our own University;
- End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR);
- Employee rates differing from 36 euros in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops;
- Travel allowance of €0.23 per km, up to 30 km distance from work each way;
- Welcome @ Work; dine, spend the night, and have breakfast in your own hotel for 2;
- Team building events, trips and holiday parties;
- The opportunity to grow within our company worldwide;
- Salary based on your experiences, as per Horeca CLA scale 4, ranging between €2.234 – €2.617.
What's in it for us?
- You are always one step ahead, and you love to exceed the guests' expectations;
- You are a hard worker who is flexible in terms of working days;
- You have an eye for detail, and you see a challenge in every situation;
- You have a good speaking and reading command of English language;
- You must have worked in Housekeeping in hotel before. We will show you the rest;
- You enjoy working in a dynamic and multi-cultural team.
Key responsibilities
- Checking the rooms and public areas;
- Working closely with the Housekeeping team, sharing feedback, coaching and leading them;
- Training and developing the team of your housekeepers;
- On rotation, responsible for the opening and closing of the day;
- Co-responsible for keeping our quality scores at the highest level in all of our 650 rooms.
A day in the life of a Floor Supervisor Housekeeping (starting times may change, below is an example of how your day could look like)
08:45 After a cup of coffee or tea, you are ready to start your day at the Housekeeping Department.
09:00 You prepare the room lists for Room Attendants, so they know what needs to be done. You start making the first round on your floors, checking rooms, saying hello to your rooms team as well as the guests.
10:00 You attend the morning briefing with your fellow Supervisors. Time for another cup of coffee or tea.
11:00 Whilst checking the rooms, you also brief some Room Attendants with some last-minute changes regarding the rooms to be cleaned. One room wants an extra bed, another room stays a day longer, and a third room wants extra towels.
12:00 Enjoy your lunch with colleagues from other departments.
12:30 Still some rooms are pending to be checked and to see if they meet the quality standards we set.
15:30 You make sure everything is done and prepare the handover for the evening shift.
17:00 Time to go home!
Are you looking for a new challenge? Apply n(h)ow!
NH Hotel Group, by Minor Hotels is committed to an inclusive working environment in which everyone is valued and encouraged equally, therefor we warmly welcome people from all horizons & personal abilities.