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Restaurant Host/ Hostess | Fulltime & Parttime | Selva | nhow Amsterdam RAI
Selva - "Another name for the Amazon, the lungs of the earth"
We are looking for a friendly, pleasant, and communicative host team for our new restaurant. As a Host/ hostess, you play a key role in creating the right first impression for our guest, most of whom will visit the restaurant for the first time. Your goal will be to assist, resolve and follow up on any queries they may have, aiming at exceeding the guest's expectations. You will be answering the phone, making reservations, preparing the reservation reports for the day and communicating with the waiting brigade. By means of storytelling and passion, you will play a key role in what they will remember of Selva.
Inspired by tropical and Latin American cuisine, Selva is a new restaurant concept that is being built on the 24th floor of nhow Amsterdam hotel. This new-to-be-opened rooftop restaurant will have 150 seats, bar will have 60 seats, and there will be a small banqueting area. This all will be overlooking the city of Amsterdam. Together with the Restaurant Manager and the restaurant team, and complemented by the amazing views, you will have this great opportunity to open a new restaurant and create the nhow experiences our guests hope for.
What are you going to do?
At Selva, we will literally lift our guests; we will bring them to a higher place to escape the busy streets of Amsterdam and let them emerge in a colorful and lush environment. Therefore, it is important that our teams facilitate a place for them to connect and interact with others whilst enjoying food, drinks, and views that stimulate their taste buds, eyes, and ears. In short: we offer a place where they will leave with only one wish. The desire to come back soon!
You will also be responsible for:
- Answering guest call
- Managing reservation software
- Preparing reservation reports and communicating these to the teams
- Following up on any special occasion such as guest birthdays, etc.
- Reviewing review and providing feedback
- Arranging table settings
- Participate on post-visit marketing
Apply n(h)ow if you meet the following requirements:
- At least 1 year of experience as a host/ hostess, ideally in a hospitality set up, or any other busy concept
- Proven experience as a team player
- Active listening
- Proven ability to create happy guests
- Excellent command of English and Dutch language
- Pleasant, positive, and open attitude
At Selva, we aim to create an environment that is both welcoming and inspiring, where guests feel comfortable and inspired to explore the city around them. We value innovation, creativity, and diversity, and strive to create a culture that encourages our team members to express themselves and bring their unique perspectives to the table.
Ultimately, Selva - the lungs of the earth - enables a story about sustainability that fits both nhow Amsterdam and our target audience.
What's in it for you?
- Free online & offline training organized by our own University;
- End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR);
- Employee rates differing from 36 euros in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops;
- Travel allowance of €0.23 per km, up to 30 km distance from work each way;
- Welcome @ Work; dine, spend the night, and have breakfast in your own hotel for 2;
- Team building events, trips and holiday parties;
- The opportunity to grow within our company worldwide;
- Salary based on your experiences, as per Horeca CLA scale 3, ranging between from €2.204 - €2.433.
NH Hotel Group, by Minor Hotels is committed to an inclusive working environment in which everyone is valued and encouraged equally, therefor we warmly welcome people from all horizons & personal abilities.